Shipping policy
This English version is provided for reference only. In the event of any discrepancy, the Japanese version shall prevail.
Shipping charges.
All products on this website ("our shop") are delivered free of charge nationwide.
Delivery method.
The delivery method is specified by us. As a rule, we do not accept date and time specifications. However, if for any reason you wish to specify a delivery method, date or delivery time slot, please be sure to contact us in advance [before ordering]. Please note that we may not be able to accept your request after you have placed your order. Please understand this in advance.
Delivery times.
Basically, the delivery will arrive 2–3 days after shipment. (In some cases, e.g. on remote islands, it may take 3-4 days.) This is not the case in areas where natural disasters or large-scale events are taking place. Please understand this in advance.
Damage during delivery, etc.
We take great care when packing to prevent scratches or dents on the outer box; however, damage may occur during transport due to unforeseen problems or the carrier's handling. Please allow for scratches, dents, etc. on the outer box to the extent that they do not interfere with the use of the product.